This policy explains what personal information Vape Dubai Shop collects when you order from vapedubaishops.com, why we collect it, who sees it, and how you can ask us to delete it. We have kept it in plain language rather than legal boilerplate.
Who we are
Vape Dubai Shop is an online-only vape retailer operating in the United Arab Emirates at vapedubaishops.com. You can reach us on WhatsApp at +971 56 389 8101 about anything on this page.
What we collect
| Information | Why we need it |
|---|---|
| Name | To address your order and confirm identity on delivery |
| Mobile number | To confirm your order and coordinate delivery on WhatsApp — this is our primary contact channel |
| Delivery address | To physically deliver your order |
| Order contents and history | To fulfil the order and handle any later returns claim |
| Email address (optional) | Only if you create an account; used for order confirmations |
| IP address, browser and device data | Collected automatically for security, fraud prevention and site analytics |
We do not collect or store card details. Payment is taken on delivery in cash, by card machine carried by the driver, or by bank transfer. No card number ever passes through this website.
Age and eligibility
This site is intended only for adults of legal smoking age in the UAE. We do not knowingly collect information from minors. If we become aware that we hold information belonging to someone below the legal smoking age, we delete it and cancel any associated order.
Cookies and analytics
We use cookies to keep your basket working between pages, to remember you if you log in, and to understand how the site is used. We use Google Analytics 4 to measure aggregate traffic — how many people visit, which pages they read, and which products they view. This data is aggregated and is not used to identify you personally. You can opt out using the Google Analytics opt-out browser add-on, and you can block or delete cookies through your browser settings at any time. Blocking cookies may stop the basket and checkout from working.
Who we share information with
We do not sell your personal information, and we do not share it for anyone else’s marketing. We share the minimum necessary with:
- Our delivery drivers — your name, address and phone number, so they can complete the delivery.
- Our hosting provider — which stores the website and its database on our behalf.
- Google Analytics — anonymised usage data as described above.
- WhatsApp — when you message us, that conversation is subject to WhatsApp’s own privacy terms.
- Authorities — where we are legally required to disclose information under UAE law.
How long we keep it
Order records are kept for as long as needed to handle returns claims and to meet UAE record-keeping requirements. Account information is kept until you ask us to delete the account. Analytics data is retained on Google’s standard schedule.
Security
This site runs over an encrypted HTTPS connection, sits behind a web application firewall, and administrative access is restricted and password-protected. No system is perfectly secure, but because we never store payment card data, the most sensitive category of information simply is not held here.
Your rights
You can ask us to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information and close your account
- Stop contacting you
Message us on WhatsApp at +971 56 389 8101 and we will respond within 30 days. The UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data sets out data protection rights in the UAE; you can read a summary on the official UAE Government portal.
Changes to this policy
If we change how we handle information we will update this page and change the review date below. Material changes will be flagged on the homepage.
See also our Terms & Conditions, Shipping & Delivery Policy and Returns & Refund Policy.
Last reviewed: 14 August 2026.