Shipping & Delivery Policy

This page explains exactly how Vape Dubai Shop delivers orders across the United Arab Emirates: how long it takes, what it costs, and how you pay. If anything here is unclear, message us on WhatsApp at +971 56 389 8101 before you order.

Fast Vape Delivery Across UAE

We deliver to every emirate within 24 hours. Free delivery on orders over AED 350.

Dubai
Within 24 hours · 2-3h express available
Abu Dhabi
Within 24 hours
Sharjah
Within 24 hours
Ajman
Within 24 hours
Ras Al Khaimah
Within 24 hours
Fujairah
Within 24 hours
Umm Al Quwain
Within 24 hours

Where we deliver

We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain, including Al Ain. We are an online-only retailer and we do not ship outside the UAE.

Delivery times

DestinationDelivery window
DubaiWithin 2 hours of order confirmation, subject to traffic conditions
Sharjah, Ajman, Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah, Umm Al QuwainWithin 24 hours

Our dispatch hours are 10:00 to 23:00, seven days a week. Orders placed after 23:00 are dispatched the following morning. The 2-hour Dubai window is measured from the moment we confirm your order on WhatsApp, not from the moment you click checkout — we confirm every order before a driver is assigned.

Delivery charges

  • Orders of AED 350 and above — free delivery, anywhere in the UAE.
  • Orders under AED 350 — AED 30 flat rate, anywhere in the UAE.

The delivery charge is shown in your basket at checkout before you confirm. There are no additional handling, packaging or fuel surcharges.

How you pay

Payment is taken on delivery. You do not pay anything before your order arrives.

  • Cash on delivery — available everywhere we deliver, with no extra fee.
  • Card on delivery — available in Dubai, Sharjah and Ajman, where our drivers carry card machines.
  • Bank transfer — available for Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah and Umm Al Quwain. We will send transfer details on WhatsApp when we confirm your order.

Please have the exact amount ready where possible if you are paying cash, as drivers carry limited change.

Order confirmation and tracking

After you place an order we contact you on WhatsApp to confirm the items, the delivery address and the payment method. We use the same WhatsApp thread to tell you when the driver is on the way. If we cannot reach you within our dispatch hours, the order is held rather than dispatched, so please make sure the mobile number you enter at checkout is correct and reachable.

Failed and refused deliveries

Our driver will attempt delivery once at the address you provide. If nobody is available, we will contact you on WhatsApp to arrange a second attempt. If a second attempt also fails, or if an order is refused at the door, the order is cancelled and no charge is made — but we may ask for prepayment on future orders.

Age verification on delivery

Every product we sell is intended for adults of legal smoking age. Our drivers may ask to see Emirates ID or another government-issued photo ID before handing over an order. If valid ID cannot be produced, the driver will not complete the delivery. Please do not order on behalf of anyone under the legal smoking age.

Damaged or incorrect deliveries

Check your order before the driver leaves. If an item is damaged, faulty or not what you ordered, tell the driver and message us on WhatsApp the same day. Full details are on our Returns & Refund Policy page.

Questions

WhatsApp is the fastest way to reach us: +971 56 389 8101, 10:00 to 23:00 daily. You can also use our contact page or read the frequently asked questions.

Last reviewed: 14 August 2026.