Refund & Returns Policy

Thank you for shopping with Vape Dubai Shops. We aim to provide high-quality products and excellent service to all our customers. Please read our Refund and Returns Policy carefully before making a purchase.

1. Refund Policy

  • We offer a refund within 1 day (24 hours) from the time you receive your order.
  • Refunds are only applicable if:
    • You receive a damaged product
    • You receive the wrong product
    • The product is not functioning as described

Note:
Refunds will not be issued for:

  • Change of mind
  • Opened, used, or tampered products
  • Disposable vape products once used

2. Return Policy

You may request a return only under the following conditions:

Eligible Conditions for Return

  • The product is damaged upon delivery
  • The product received is wrong or different from what you ordered

Return Time Limit

  • You must claim the damage or issue within 24 hours after receiving your delivery.
  • Claims reported after 24 hours will not be accepted.

Return Requirements

  • The product must be unused, unopened, and in its original packaging.
  • You must provide:
    • Order number
    • Clear photo/video proof showing the damage

3. Replacement Policy

If your claim is approved, you may choose:

  • A replacement product, or
  • A refund (according to the refund policy)

4. How to Claim a Refund or Return

To file a claim, please contact us within the allowed time frame:

Please include:

  • Your full name
  • Order number
  • Issue description
  • Photos or videos of the damaged product

5. Delivery Issues

If an item is lost or not delivered due to courier issues, we will investigate and provide a solution based on the courier report.

6. Final Decision

Vape Dubai Shops reserves the right to approve or reject refund/return claims based on the evidence provided.